Return and Shipping Policy

Return/ Exchange Policy

ALL SALES ARE NON-REFUNDABLE.  We allow exchange within 15 days or store credit for ELIGIBLE ITEMS within 365 days of the original purchase date and with a valid receipt.   Eligible items must be in unopened packaging with all tags intact and in original condition.  We will not accept any merchandise that has been used, altered or customized in any way (brushed, combed, picked, cut, colored, washed, etc.).


Any orders received before 2:00 pm (Pacific Time) will ship the same day and any orders after 2:00 pm (Pacific Time) will be ship on the next business day.

Weekend and Holidays DO NOT COUNT as Business Days.

Domestic Shipping Options

FEDEX Ground : 5 to 7 Business Days

FEDEX Express Saver : 3 to 4 Business Days

FEDEX Second Day : 2 Business Days

FEDEX Standard Overnight : Next Business Day anytime before 8 pm

FEDEX Priority Overnight : Next Business Day anytime from 8 am till noon

Free Ground : Subtotal amount over $300

International Shipping Options

FEDEX International Economy : 2 to 5 Business Days

FEDEX International Priority : 1 to 3 Business Days


*Free shipping does not apply for international

Duties and Taxes

The purchaser or the recipients shall be responsible for any duties and taxes

Policy Changes

Hair by Violet reserves the right to make changes to these policies at our discretion.